We are a collection agency specializing in medical debt recovery but have a wide range of clients including utilities, services, and commercial. We can help you recover your A/R with no cost to you until we successfully collect for you!
Keywords: collection, A/R, recovery, medical
Interview Q&A
How long have you been in business?
We have been in business for over 100 years!
What is your primary product or service?
We are a collection agency.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I originally came to Durham to run the Durham Merchants Association. We also had the credit bureaus. The credit bureaus were bought back by Equifax over 10 years ago. We still continue to operate as a collection agency.
How do you differentiate yourself from other businesses in your category and area?
Our largest percentage of clients are medical, such as physician offices, clinics, emergency departments, dentists, etc. We have in the last years been branching out to many other areas such as service companies including heating & air, plumbing, veterinarians, pest control. We also have a service for $15.00 flat per account where we will send a letter and post the outstanding balance on the person's credit file for 6 years and 9 months from their date of service. Any monies collected on these accounts go directly back to the client 100%.
How many locations do you have and do you have plans to expand?
We are located here in downtown Durham but have clients all across the Southeast.
Who owns your company or runs daily operations?
Our company contact for clients is Lynn Campbell, VP of Operations.
What are your hours of operation?
We are open Monday through Thursday, 8am - 5pm and Friday we close at 3pm to the general public. We have extended hours that our collectors work.
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